An order confirmation email is sent to the email you used to place the order automatically. If you fail to receive a confirmation email after your order has successfully gone through, please contact our customer service experts at support@solfilsshow.com.

Some of our local carriers do not not provide tracking information until they have scheduled their route. For more information, contact our customer service experts at support@solfilsshow.com.

Creation Solfilsshow gift cards or store credits are sent via email with a corresponding code. You can enter the code at check out under the “Gift card / Discount Code” box. Enter the gift card code into the box and simply click “Apply”. Once successful, your order summary will reflect the gift card amount taken out immediately. You are able to add more than one to one transaction. (Note: Gift cards are only valid for new purchases and cannot be applied to a previous order)

We offer a discount to trade professionals including interior designers, architects, home developers and professionals in the hospitality industry. You can contact us at support@solfilsshow.com for more information and we will get back to you as soon as possible.

Our sales taxes are calculated based on the province you are shipping your order to.

You can make a change in your order so long as the item is not in its picking, packing and shipping phase. Our warehouse team works tirelessly to get your order picked and packed as quickly as possible to get you your items in a timely manner. If you would like to edit your order and it is in its shipping, picking and packing phase you will be subject to a restocking fee.

You can make a change in your order so long as the item is not in its picking, packing and shipping phase. Our warehouse team works tirelessly to get your order picked and packed as quickly as possible to get you your items in a timely manner. If you would like to edit your order and it is in its shipping, picking and packing phase you will be subject to a restocking fee.

If you purchased on our website, it will be automatically refunded to the card used to place the order. You will receive confirmation and you will see it in your bank statement within a few business days (depending on bank).

If you bought in-store and used a debit card, you will have to come into the same store to process the refund on the same debit card.

Please note, refunds take 10-30 days pending on items being returned to our respective warehouses and once it has passed its final stages of quality assurance your refund will be released.

If you received your order and are not happy with it, we offer a 14 day return policy which our customer service experts can help you with at support@solfilsshow.com or click here for our return/exchange policy

You will receive a call from one of our sales experts confirming that your order is ready for pick up. You will also receive an email stating that your order is ready to go which is sent for both pick up and delivery items.

You are eligible to pick up your order at two of our warehouse locations. Please see operating hours and address below:

Laval:

• 9 AM TO 6 PM FROM MONDAY TO FRIDAY
• 10 AM TO 2 PM ON SATURDAY
• CLOSED ON SUNDAY

Montreal:

• 7:30 AM TO 5 PM FROM MONDAY TO FRIDAY
• 10 AM TO 2 PM ON SATURDAY
• CLOSED ON SUNDAY

At this time, table tops and legs are sold as a set and cannot be purchased separately.

We do our best to keep our items in stock but in an event where the item you are interested in is out of stock, please check the estimated time of arrival stated on the product you are interested in.

To keep up to date with our new arrivals and pre order items, follow us on Facebook, Instagram and subscribe to our newsletter. You can also contact our customer support team at support@solfilsshow.com

We offer a pre-order on a select number of our products. To know whether the item you are interested in is available for preorder, please refer to the product page for indication.

We have a showroom in Montreal and Laval where you are more than welcome to come and see our products in person. We try our best to ensure we have one of each SKU in the showroom. If you are not in the Laval or Montreal area, you can book a video chat with one of our sales experts .  Please note, we do not provide fabric swatches.

While every effort is made to present the colours of the images as close as possible to the true colours of the actual products, there’re a number of factors that could affect the colour presentation on the website.

1). The angle, lighting and other factors during the photo shooting affect how the colours appear.

2). The colour calibration of your computer or device monitor may affect how the colours appear on your screen.

3). The dye or paint or material used by the manufacturer may vary slightly from batch to batch.

4). For natural wood products, each piece of wood has its own unique grains, textures, patterns, other wood marks and the colours would vary slightly from one piece to another.

If you are unsure about a colour or feel strongly about certain colours, you may ask our sales team to send you more photos which may give you a better idea of the true colours

Most of our products require assembly but do not need extra tools. We do not provide this service in store.

Please note it is very important to have at least 2 people, or more depending on the size, to mount furniture. As the tables etc vary in weight it is necessary to have the proper help to prevent any injuries.

If you are in the greater Toronto or Montreal area, certain delivery partners offer an assembly service. Please contact our sales or VIP department by emailing support@solfilsshow.com or calling us (2) to purchase this service.